Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at trendcartusa80@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at trendcartusa80@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at trendcartusa80@gmail.com.

RETURN AND REFUND POLICY

At TrendCartUS, we want you to be satisfied with your purchase.

RETURNS

We accept return requests within 30 days of delivery.

To be eligible for a return, the item must be unused, in its original condition, and, where applicable, in its original packaging.

Items that are used, damaged after delivery, or missing original packaging may not be eligible for a return.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at trendcartusa80@gmail.com. Please include your order number and clear photos of the item and packaging so we can review the issue.

REFUNDS

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. The time required for the refund to appear may depend on your bank or payment provider.

RETURN SHIPPING

If you are returning an item because you changed your mind or no longer want it, return shipping costs may be the customer's responsibility.

If the item arrived damaged, defective, or incorrect, please contact us before returning it so we can provide the appropriate instructions.

NON-RETURNABLE ITEMS

Certain items may not be eligible for return because of their nature, hygiene requirements, or other applicable restrictions. Any such restrictions will be stated on the relevant product page.

CANCELLATIONS

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped.

For questions about returns or refunds, contact us at:

Email: trendcartusa80@gmail.com